How Safe Electric & Plumbing Increased Booking Rates and Reduced Marketing Overhead with ScheduleBot

Safe Electric & Plumbing serves homeowners across the greater Central Ohio area with residential plumbing and electrical services. With a team of 50 employees and 20 service trucks on the road, the company focuses on delivering reliable service while maintaining strong operational efficiency.

As their marketing and call volume grew, the team realized their existing call handling system was holding them back from capturing every job opportunity.

Before ScheduleBot, Safe Electric & Plumbing relied on a third-party answering service to handle overflow and after-hours calls.

While it helped ensure calls were answered, it didn’t deliver the level of performance the company needed

The biggest challenges were:

• Incomplete customer intake information
• Lower booking percentages than expected
• Manual follow-up required to gather missing details
• High marketing overhead for the service provided

Their team often had to reconnect with customers after the initial call just to gather the information needed to schedule the job. This slowed down the booking process and added unnecessary work for the call center and dispatch teams.

At the same time, the cost of the answering service continued to increase while results remained inconsistent.

The company was spending heavily on marketing to generate leads, but too many of those opportunities were slipping through the cracks.

Safe Electric & Plumbing chose ScheduleBot to replace their answering service with a 24/7 AI CSR that could handle intake and booking the same way their best team members would.

Their goals were clear:

Capture more jobs from overflow and after-hours calls

Reduce manual follow-up from incomplete intake

Improve booking performance

Lower operational overhead

With ScheduleBot integrated into their workflow and connected to ServiceTitan, every call could be handled consistently with the right intake questions and booking process.

“ScheduleBot will help grow your business. Its attention to detail and consistently high conversion rates increase all the KPI's you're looking to hit in order to perform operations with a profit-minded mindset.”

— Liz Harriman

After implementing ScheduleBot, Safe Electric & Plumbing saw immediate operational improvements.



Key results included:

• 20% increase in booking percentage
•  $5,000 per month reduction in marketing overhead
• Dramatically improved call quality and intake accuracy
• Less manual follow-up required from the office team

Instead of chasing down missing information, the team could focus on scheduling and serving customers.