overflow and after-hours calls answered and booked
At a glance
The problem
An answering service took messages with incomplete intake and low booking rates.
What changed
The ScheduleBot 24/7 CSR, booking into ServiceTitan since January 2025.
The result
20% higher booking percentage and $5,000 a month less overhead.
The problem
An answering service that didn't book.
Before ScheduleBot, Safe Electric & Plumbing relied on a third-party answering service to handle overflow and after-hours calls. It helped ensure calls were answered, but it didn’t deliver the level of performance the company needed: incomplete intake, lower booking percentages than expected, manual follow-up and high overhead for the service provided.
Their team often had to reconnect with customers after the first call just to gather the information needed to schedule the job, while the cost of the answering service kept climbing.
The solution
A 24/7 AI CSR in place of the answering service.
Safe Electric & Plumbing chose ScheduleBot to replace their answering service with a 24/7 AI CSR that could handle intake and booking the same way their best team members would. Connected to ServiceTitan, every call is handled consistently with the right intake questions and booking process.
✓
Capture more jobs from overflow and after-hours calls
✓
Reduce manual follow-up from incomplete intake
✓
Improve booking performance
✓
Lower operational overhead
“
ScheduleBot will help grow your business. Its attention to detail and consistently high conversion rates increase all the KPI’s you’re looking to hit in order to perform operations with a profit-minded mindset.
Liz Harriman
Safe Electric & Plumbing
The results
Higher booking rates, lower overhead.
+20%
Increase in booking percentage
$5,000
A month less in marketing overhead
Better
Call quality and intake accuracy
Less
Manual follow-up for the office team
The impact
How it changed every team.
Call center
Instead of re-engaging customers to gather missing details, calls come in with the right information already collected.
Dispatch
Cleaner, more complete job information, so jobs are assigned to technicians faster and with fewer follow-up questions.
Marketing
More jobs captured from existing leads, so customer acquisition costs dropped while lead efficiency increased.
Ownership
More revenue from the same demand, with a leaner operation than the answering service allowed.
