24/7 AI CSR

The phone rings at 9 PM.
Your office closed at 5.
ScheduleBot books it.

An AI CSR that answers after-hours, overflow, and weekend calls on the first ring, in Spanish and 50+ other languages, then puts the job on your dispatch board.

Book a Demo Watch a live call

9:12 PMAfter hours 2:47 AMEmergency 8:04 AMOverflow 7:40 PMEn español 10:31 AMMember

Replay call

Marcus T.

Tuesday · Office closed

Booked · 2:41

Office closed · ScheduleBot answers on ring 1

ScheduleBot AI

Thanks for calling [Your Company]. I can get a tech out to you. What’s going on?

Marcus T.

Our AC is running but blowing warm air. It’s 84 upstairs.

ScheduleBot AI

Sorry, that’s miserable. Sounds like a cooling repair. What’s the service address?

Marcus T.

418 Briar Lane.

ScheduleBot AI

You’re in our service area. I have tomorrow 8 to 11 AM or 11 to 2. The diagnostic fee is $89. Which works?

Marcus T.

8 to 11, please.

ScheduleBot AI

You’re booked, Marcus. I just texted your confirmation, and we’ll text when your tech is on the way.

Job written to ServiceTitan · Confirmation sent

What ScheduleBot is doing

✓

Booked while you slept.

No voicemail. No callback in the morning.

✓Answered on the first ring

✓Identified: AC repair, residential

✓Service area checked

✓Dispatch fee explained

✓Written to ServiceTitan

✓Confirmation text sent

Dispatch board · Wednesday

Live

11 AM–2 PMFurnace tune-upBooked

2–5 PMThermostat installBooked

8–11 AMAC repair · Marcus T.Just booked

Illustrative calls based on real ScheduleBot call flows·Your greeting, voice, rules, and fees

Where calls get lost

Your customers call 168 hours a week.
Your office answers about 45.

Nights, weekends, the 8 AM rush, lunch. Every unanswered ring is a job going to whoever picks up next.

A typical week of phone coverage

Your teamBusy: overflowOffice closed

Mon

Tue

Wed

Thu

Fri

Sat

Sun

12 AM6 AM12 PM6 PM12 AM

Example: office open 8 AM to 5 PM, Monday to Friday. Orange is when a call reaches voicemail, a hold queue, or nobody.

123 hrsa week with nobody at the desk

168 hrscovered with ScheduleBot, including the busy hours your team is already on the phone

When nobody picks up

Voicemail

Answering service

ScheduleBot AI CSR

Who answers

VoicemailNobody. Most callers hang up.

Answering serviceA live agent reading a script

ScheduleBot AI CSR✓AI trained on your business, first ring

The outcome

VoicemailA message you return tomorrow

Answering serviceA message you return tomorrow

ScheduleBot AI CSR✓A booked job on your board

Your prices and rules

VoicemailNone

Answering serviceRarely, and often wrong

ScheduleBot AI CSR✓Job types, fees, service area, memberships

Busy hours

VoicemailCaller waits or leaves

Answering serviceOnly if you forward overflow

ScheduleBot AI CSR✓Picks up when every CSR is on a call

Emergencies

VoicemailHeard hours later

Answering servicePages someone, maybe

ScheduleBot AI CSR✓Routed to your on-call tech, live

Your CRM

VoicemailUntouched

Answering serviceYou re-enter everything

ScheduleBot AI CSR✓Written to ServiceTitan and more

Hear it for yourself

Real calls. Real customers.
Real jobs on the board.

Recorded ScheduleBot calls from home service companies, shared with permission. Judge the voice for yourself.

HVACAC cutting out, price question3:40 PlumbingCounty inspection fix list5:44 ElectricalLights flickering3:04 RoofingGutter repair and a warm transfer3:04

HVAC · Recorded callAC cutting out, price question

Repair booked

0:00 / 3:40Caller details redacted

What to listen for

✓Caller saw a lower price online

✓Explains what the $89 visit covers

✓Keeps it non-emergency and books the repair

Booked as

Job typeAC repair

PriorityNon-emergency

Fee$89 visit explained

StatusRepair booked

How it works

Ring to dispatch board.
Nobody in the office needed.

Live in days. We build your scripts, job types, fees, and integration, then test with you before a single customer call.

Ring 1 · 0 sec hold

"Thanks for calling [Your Company]. How can I help?"

Step 01

Answers in your voice.

Your greeting, your company name, your call script. Picked up on the first ring, every time.

"No hot water, and I smell something near the heater."

Water heaterZip 75032 · In areaUrgent

Step 02

Understands the job.

Detects the service, urgency, and location, then applies your booking rules, fees, and priorities.

8–11 AMAC tune-upBooked

11–2Water heater repairJust booked

Confirmed for 11 AM to 2 PM today.

Step 03

Books it on your board.

The job is written to your CRM and dispatch board, and the customer gets a confirmation text.

You choose when it answers

ScheduleBot also picks up whenever every CSR is busy, so no caller sits on hold.

After hours only After hours + overflow Every call

12 AM6 AM12 PM6 PM12 AM

Handoffs and emergencies

It books what it should.
It hands off what it shouldn’t.

You decide which calls go to a person. Emergencies reach your on-call tech live, not a voicemail box.

On-Call Routing

2:47 AM · Saturday

A burst pipe at 2 AM gets your on-call plumber, not a message.

Emergency detectedBurst pipe, gas smell, no heat, sparking panel. You define what counts.

Safety steps firstCalm, clear guidance while help is on the way, like shutting off the main valve.

On-call tech called liveFollows your on-call rules: who to call, in what order, at what hours.

Warm transfer with detailsThe tech hears the address, the problem, and the urgency before the caller.

Logged as a priority jobRecording, transcript, and outcome saved, so the morning team sees it all.

Warm transfers

Your CSR picks up already knowing the story.

Incoming transfer · Sarah K., CSRFrom ScheduleBot

CallerTom B., commercial accountReasonWants to discuss a quote on 3 rooftop unitsWhy handed offRule: commercial calls go to the office

Your rules

Send any call type to a person.

Caller asks for a personCommercial accountsComplaintsBilling questionsExisting job updatesLarge replacement quotesSpecific zip codesDuring business hours only

Every call, on the recordRecording, transcript, and outcome for each call. Scored in Call Coach.

Illustrative UI

2:47 AMPriya S.Burst pipe, kitchen. Transferred to Jake R. (on call)EmergencyListenTranscript

9:12 PMMarcus T.AC blowing warm. Booked Wed 8–11 AM, fee explainedBookedListenTranscript

8:04 AMTom B.Commercial quote question. Transferred to Sarah K.TransferredListenTranscript

Features

Trained on your business.
Not a generic call script.

Everything a great CSR knows about your company, set up for you and applied on every call.

Voice and script

Sounds like your best CSR on their best day.

Pick a voice built for service calls, load your real greeting and service logic, and tune how it responds to stress or urgency.

✓Voice styles tuned for service calls

✓Your script real greetings and service logic

✓Empathy tuning matches tone to urgency

✓Local details company name, service area, techs

Your setup

Greeting"Thanks for calling [Your Company], the home of the on-time guarantee. How can I help?"

VoiceWarm, steady

PaceUnhurried

When the caller is upsetAcknowledge first, slow down, offer the earliest slot.

One booking brain

Same rules on the phone, the web, and text.

The AI CSR shares its job types, fees, and capacity with ScheduleBot Online Scheduling and Speed to Lead. Set it once.

Phone24/7 CSR

WebsiteOnline Scheduling

New leadsSpeed to Lead

Priority Scheduling

Qualifies each caller, sets priority, and moves emergencies and members to the front.

Capacity Planning

Offers only the times your techs can actually run, so the board never overfills.

Routing and rules

Service zones, hours, job types, dispatch fees, and memberships, applied every call.

Spanish and 50+ languages

Callers are answered and booked in the language they speak, on every call.

Texts that cut no-shows

Confirmations and reminders go out the moment the job is booked.

Call Coach on every call

Each AI call is recorded, transcribed, and scored, right next to your human CSRs.

Books straight into

Pairs with Speed to Lead for

Google LSAYelpAngiThumbtackFacebookYour website

Results

More booked calls. Lower cost per lead.

See customer stories ↗

100%answer rate, nights and weekends included

+80%more after-hours calls booked

+30%more booked calls overall

-24%lower cost per lead

Results self-reported by ScheduleBot AI CSR customers in a customer survey.

Kevin Luchun, Marketing Director at Brown Roofing

"It’s worth your time and investment. We went from losing leads in the chase to booking appointments at 1:30 in the morning."

Kevin Luchun, Marketing DirectorBrown Roofing

-29.6%cost per appointment

$580Krevenue in under 60 days

Do the math

What your missed calls are really costing.

Your phone system's missed-call report has the first two numbers. Your CRM has the rest.

Inbound calls per month800

Calls missed, abandoned, or sent to voicemail20%

Your booking rate on answered calls60%

Average ticket$450

Calls nobody answers160per month today

Jobs you could book96per month, answered by ScheduleBot

Revenue you're missing per year$518,400About $43,200 a month walking to a competitor who picked up.

Book a Demo

Estimate only. Assumes ScheduleBot answers every missed call and books at your current rate. Results depend on call mix and capacity.

FAQ

Before you hand AI your phones.

What owners, call center managers, and ops leaders ask us most.

Hear it on your own calls.

In a 30 minute demo we'll set up a test line with your greeting and job types, then you call it.

Book a Demo

01Does it actually book jobs, or just take messages?−

It books. ScheduleBot qualifies the caller, applies your job types, fees, and capacity, and writes a booked job to your CRM and dispatch board, then texts the customer a confirmation.

02Will callers know they’re talking to AI?+

You decide how ScheduleBot introduces itself. Most callers simply get helped and booked, and anyone who asks for a person is transferred to your team.

03What happens with emergencies?+

You define what counts as an emergency. ScheduleBot gives safety steps, then connects the caller live to your on-call tech using your on-call rules, with the details passed along.

04When does it answer? Do I have to give it every call?+

No. Run it after hours only, after hours plus overflow when every CSR is busy, or as the first answer on every call. You can change modes any time.

05Does it work with ServiceTitan and my other tools?+

Yes. ScheduleBot books into ServiceTitan, Housecall Pro, Service Fusion, and JobNimbus.

06Can we use our own script and greeting?+

Yes. Your greeting, company name, service area, call logic, and tone are all set up for you, including how it handles an upset caller.

07Does it speak Spanish and other languages?+

Yes. ScheduleBot speaks Spanish and more than 50 other languages, so every caller is helped and booked in the language they’re most comfortable with.

08Can we review the calls it takes?+

Every call has a recording and transcript, and AI calls are scored in Call Coach alongside your human CSRs.

09How long does setup take?+

Most teams are live in a few days, including testing. We build the scripts, rules, and integration for you.

Get booked

Stop sending customers
to voicemail.

See how many calls you miss today and hear ScheduleBot answer with your greeting and job types, in a quick 30 minute demo.

Book a Demo

Overnight calls · While you slept

5 of 5 answered

9:12 PMAC repair, booked Wed 8–11Booked

10:48 PMWater heater estimateBooked

2:47 AMBurst pipe, on-call connectedEmergency

5:55 AMBilling questionSent to office

6:30 AMFurnace no-heat, booked todayBooked

The phone rings at 9 PM.Your office closed at 5.ScheduleBot books it.

Your customers call 168 hours a week.Your office answers about 45.

Real calls. Real customers.Real jobs on the board.

Ring to dispatch board.Nobody in the office needed.

Answers in your voice.

Understands the job.

Books it on your board.

It books what it should.It hands off what it shouldn’t.

A burst pipe at 2 AM gets your on-call plumber, not a message.

Your CSR picks up already knowing the story.

Send any call type to a person.

Trained on your business.Not a generic call script.

Sounds like your best CSR on their best day.

Same rules on the phone, the web, and text.

More booked calls. Lower cost per lead.

What your missed calls are really costing.

Before you hand AI your phones.

Stop sending customersto voicemail.

The phone rings at 9 PM.
Your office closed at 5.
ScheduleBot books it.

Your customers call 168 hours a week.
Your office answers about 45.

Real calls. Real customers.
Real jobs on the board.

Ring to dispatch board.
Nobody in the office needed.

It books what it should.
It hands off what it shouldn’t.

Trained on your business.
Not a generic call script.

Stop sending customers
to voicemail.